Masaya Asia Limited Terms of Service
1. Introduction And Acceptance Of Terms
Welcome to Masaya Asia Limited ("Masaya," "we," "us," or "our"). These Terms of Service govern your access to and use of our website, applications, and related services.
By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.
2. Our Role As An Intermediary
Masaya operates as an online travel agency and intermediary for third-party suppliers such as hotels, tour operators, restaurants, transportation providers, and other service partners.
When you make a booking, you enter into a direct contract with the relevant supplier. The supplier's own terms, conditions, policies, and availability rules may also apply.
3. User Accounts And Responsibilities
- You must provide true, accurate, current, and complete information.
- You are responsible for safeguarding your account and password.
- You must notify us immediately of any unauthorized account use.
- You must comply with applicable laws and destination rules.
- You must not use our services for speculative, false, fraudulent, or commercial abuse.
4. Bookings, Payments, And Pricing
All bookings are subject to availability. A booking is confirmed only when you receive a confirmation with a valid booking reference.
Prices may change until a booking is confirmed. Fees such as baggage, resort, visa, bank, card, or currency conversion charges may apply unless explicitly included.
5. Cancellations, Refunds, And Modifications
Cancellation, modification, and refund rules are set by the relevant supplier and may vary by product. Some bookings may be non-refundable.
We may help facilitate requests, but supplier approval, timelines, and final refund amounts are controlled by the supplier and payment provider.
6. Data Privacy
Our collection, processing, storage, and disclosure of personal information are governed by our Privacy Policy.
7. Intellectual Property
All website content, trademarks, logos, graphics, and software belong to Masaya Asia Limited or its licensors and may not be copied, modified, distributed, or reused without written permission.
8. Limitation Of Liability
To the fullest extent permitted by law, Masaya is not liable for supplier acts, errors, omissions, service failures, personal injury, property damage, delays, indirect losses, or consequential damages arising from third-party services.
9. Third-Party Links
Our services may contain links to third-party websites. We do not control those websites and are not responsible for their content, practices, or policies.
10. Changes To These Terms
We may update these Terms from time to time. Continued use of our services after updates means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction over related disputes.
12. Contact
Masaya Asia Limited (for Masaya Trip)
Phone: +85263856774
Email: suppport@masayaasia.com
Address: Unit 1603, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong.